Orders & Shipping

Do you ship for free?

Absolutely! We offer complimentary shipping within the UK for all orders surpassing £20."

Do you offer next day deliveries?

Certainly! We provide next-day delivery service within the United Kingdom. Please keep in mind that the cut-off time for next-day delivery is 2:30 pm. Orders placed after this time may not be shipped out on the same day, and therefore may arrive the day after next.

Please be aware that orders on next-day delivery, placed on a Friday may be delivered on the following Monday, as it is the next working day. If your order is placed after 2:30 pm on Friday, your next-day delivery may arrive on Tuesday.

Kindly consider this when placing your order.

Do you provide international shipping, and if so, which countries do you ship to?

Yes, we ship internationally. Here's a complete list of the countries we can deliver to:

1. Austria
2. Belgium
3. Bulgaria
4. Croatia
5. Cyprus
6. Czech Republic
7. Denmark
8. Estonia
9. Finland
10. France
11. Germany
12. Greece
13. Hungary
14. Ireland
15. Italy
16. Latvia
17. Lithuania
18. Luxembourg
19. Malta
20. Netherlands
21. Poland
22. Portugal
23. Romania
24. Slovakia
25. Slovenia
26. Spain
27. Sweden

Do I need to pay VAT or duties when ordering from a country other than the United Kingdom?

When ordering from the EU, you don't need to worry about additional VAT or duties. All relevant charges are included in your order, ensuring you won't face any additional fees from customs or courier services. However, if you encounter any unexpected charges, please contact us on info@zoyapolish.co.uk for assistance. When placing orders outside of the UK or EU, please be aware that VAT and/or duties may be applicable.

I've received a faulty item. What do I do?

If you've received a faulty or damaged item, please reach out to us at info@zoyapolish.co.uk. Be sure to include your order number along with an image or video showcasing the damage or fault. This will expedite the resolution process. We're committed to promptly addressing the issue by either issuing a refund for your order or replacing the faulty or incorrect item.