Frequently asked questions Supernail & Beauty

How much is postage in the UK?

For next day delivery, the P&P price is £5.80. For 3 day delivery, the P&P price is £3.50.

Is there a cut off point for next day delivery?

If you're wanting your order to be delivered the next day, we recommend ordering before 3pm.

Am I able to return my items?

If you're wanting to return any part of your order, make sure to do so within 14 days. If 14 days have passed, we may be unable to offer you a refund or exchange. Each item must be returned unused and in the same condition as it was received.

I've received a faulty item. What do I do?

When a product arrives damaged or is not as described please contact us immediately by telephone on +44 (0) 1753 573 423 or email info@zoyapolish.co.uk Make sure you have your invoice number and customer ID ready so we can deal with your order as efficiently as possible. We either refund you the order or replace the item which is faulty or incorrect. We also cover the cost of returning the incorrect item.

I can't log in. What should I do?

If you're having trouble logging in you may have to reset your password. You can do that by entering your email address here: https://zoyapolish.co.uk/Account/LostPassword

If I order on a Friday, can I still get Next Day Delivery?

Due to courier restrictions, our Next Day Delivery service is only valid on weekdays. If you place an order with us on Friday afternoon, it may not be delivered until the following Tuesday. If you require Saturday delivery, you will need to choose this option at the checkout.

I can't find something on your website. Is it out of stock?

If you can't find a product online, it means that's it's unfortunately out of stock. For certain products, you may receive an email notifying you when it's available to order again.

Do I get free shipping over a certain amount?

Yes! If you're based in the UK you will receive free 3-5 day shipping on all orders over £20. If your order comes to less than £20, you require next day delivery, or you're an international customer you will have to pay for your chosen shipping method.

I am a professional how do i setup a ZOYA trade account?

If you are active as a professional in the beauty industry please head over to www.supernail.co.uk, here you can sign up for a trade account. And join our Zoya Affiliate system. Make sure you have your beauty certificates ready to upload.

Do you deliver to Europe?

Yes! We are now delivering to over 25 countries.

• NO more sky high shipping costs
• NO more issues with customs clearance
• All EU orders will now be shipped from the NETHERLANDS

Check out the new shipping rates in your country when you order from zoyapolish.co.uk catering to your local currencies and geographical requirements.

What is ordering upon request?

When you place a pre-order on your preferred out-of-stock items and we guarantee to deliver them within maximum 25 days at no extra cost, so you can always stay on top of your favourite products. No more guess-work, browsing for substitutes or "notify me when it's back in stock again" emails. Just simple upon-request order fulfillments for both our UK & continental Europe based customers.

Our first pre-ordering started on the 1st of September and ended on the 7th of September at 23.59pm in 2022, but its benefits are here to stay. We'll reopen this feature on the website the first week of every month, so from now on you can always count on getting exactly what you want by the time you'll actually need it for.

Disclaimer: Minimum order of £25 required. Pre-orders put through after midnight of the 7th of any month can't be processed and fulfilled within the same month. They would have to wait until our next pre-order opening the following month. When you place an order that includes items on pre-order, your order will be dispatched in full on the release date of the pre-ordered items. You can find the corresponding release date of each pre-order period on our website under the 'pre-order' tab.

What is a preorder?

A pre order is the act of purchasing a product that has not yet been released or produced. Alternatively placing a pre-order can also refer to purchasing an out of stock product that we guarantee to deliver to you within 25 days upon request at no extra cost. To read more about this, search: ordering upon request.

When will I receive my pre-order?

You can find the release date in the description of the pre-ordered product, if it's an item in an upcoming collection or alternatively you can find the corresponding release date of each pre-order period on our website under the 'pre-order' tab when you place a pre-order upon request.

Note: When you place an order that includes items on pre-order, your order will be dispatched in full on the release date of the pre-ordered item.